Your Care Services are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised experience.

We have published this notice to help you understand:

  • How and why Your Care Services collect information from you;
  • Who we share your information with, why and on what basis; and
  • What your rights are.

If we make changes to this notice we will notify you by updating it on our website. YOUR CARE SERVICES will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means YOUR CARE SERVICES determines the purposes and way in which any personal data are, or will be, processed.

Cookies Notice:

This notice is designed to help you understand what cookies are, how YOUR CARE SERVICES uses them and the choices you have in regards to their use. By continuing to use any of the following you are agreeing to our use of cookies in the manner described in this notice.

Cookies & Privacy Policy

What are Cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’).They are not harmful and do not contain any information such as your home address, date of birth or credit
card details.
The cookies we use fall into four broad types:
Strictly Necessary Cookies These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Analytical/Performance Cookies In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies These cookies allow websites and applications to remember choices you make (such as your user name, form data) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help us to serve you with advertising that is more relevant to you.

Targeted Marketing Cookies We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example by telling us if you have responded to an advert that we have sent you. If you would like more
information on any of these types of Cookies, including how to opt-out, please visit

What do we use cookies for?
They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.

  • To personalise and improve your customer experience.
  • To allow you to securely sign in to your e-learning portal account.
  • To recognise the device that you are using.
  • To record the areas of the Site that you have visited, products you have viewed and time spent browsing. YOUR CARE SERVICES uses this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.
  • To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.
  • For re-marketing purposes to determine relevant related services to show you when you’re browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
  • We also offer you the facility to share your experience on our site through social media sites such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Cookies are an essential part of how our Site works, as they remember certain information about a visitor. YOUR CARE SERVICES uses First Party cookies (these are placed there and used solely by YOUR CARE SERVICES) and Third Party cookies (these are placed there by third parties we work with).

Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at

Can I turn off cookies?
Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects of the Site, including (but not limited to) accessing your account, will not work at all. To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us you visit and how you reached our site. For details of the Third Party cookies we use please see the table below. YOUR CARE SERVICES is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself. The following his Cookie Notice was last updated on 17 May 2018, and further changes will be communicated by updating this notice.


What information we collect:

When you visit our offices YOUR CARE SERVICES may use CCTV for security monitoring purposes.
When you call any of our offices, we may record your calls in order to protect the interests of one or more participants.

How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

  • Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to deliver our services to you or in order to communicate services updates.
  • Consent – where you agree to us using your information in this way e.g. for storing your payment details.
  • Legitimate Interests – this means the interests of YOUR CARE SERVICES in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as pharmacies or regulatory bodies
  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are

What we use your personal information for Our reasons ( legal basis) Our explanation of legitimate interests
Process of job application Legitimate interest consent Necessary to provide employment
Processing of payroll data Fulfilling a contract N/A
Provide private care package Fulfilling a contract consent N/A
Provide a Local Authority care package Fulfilling a contract N/A
Process a general enquiry Consent N/A
Stakeholder emergency contacts Legitimate interests Being able to contact an individual’s designated family member, friend or emergency contact in an emergency is a legitimate interest as a responsible employee
Contact you to undertake customer satisfaction surveys or for market research. Legitimate interests Developing services and applications that attract and retain clients. Improving user interaction with our sites.
Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you. Legitimate interests Developing services and applications that attract and retain clients. Improving user interaction with our sites.
To detect, investigate and report financial crime (eg fraud) Legal Obligation
Legitimate interests
Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as HMRC. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements
Criminal Behaviour Legal Obligation
Legitimate interests
Disclosing information about possible criminal acts or security threats to the relevant authorities.
Intra-group transfers Legitimate interests Necessary to provide continuous employment or services from within the group.

Your Rights

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. For more information or to exercise your data protection rights, please contact us using the contact details above.
You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under how we use your information above.

The only exceptions to this are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner;
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
  • In limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights
You are entitled to request the following from YOUR CARE SERVICES, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website

Right of access –to request access to your personal information and information about how we process it
Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed

Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased.
Right to restriction of processing – to restrict processing of your personal information

Right to data portability – to electronically move, copy or transfer your personal information in a standard form
Right to object – to object to processing of your personal information
Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling
If you have any general questions about your rights or want to exercise your rights, please contact

The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have
Subject Access Request
Should you wish to obtain a copy of the information held by us please contact Head Office on 0121 359 0297 and they will post a form to your specified address. All requests will be dealt with in 30 days of receipt of the form providing sufficient identification has been provided.

Head office contact details
Should you need to contact us please write to: Data Protection Officer , Your Care Services, Gee House, Holborn Hill, Birmingham, B7 5JR or via quoting security and privacy enquiry.